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Complaints & Grievances
Jameson Health System encourages our patients
and families to "speak up" regarding concerns,
complaints and/or grievances.
A patient complaint is defined as a concern regarding a patient
issue such as housekeeping, changes in bedding, food service
and/or clarification of miscommunication. These concerns
should be referred to the staff present so the issue is addressed
and resolution can occur promptly.
A patient grievance is a formal or informal written or verbal
complaint that is made to the health system when an issue cannot
be resolved promptly by staff. The grievance is referred to Public
Relations or Hospital Management.
All grievances will be directed to the:
Public Relations Department during
regular business hours:
Monday - Friday: 8 a.m. - 4:30 p.m. at 724-656-4145.
Outside of regular business hours,
individuals will be directed to the:
Nursing Supervisor who will relay the information for
follow-up to the Public Relations Department at the outset of
the next business day.
Expressions of problems or concerns may take the form of telephone
calls, letters, indirect social or business contacts through
hospital representatives, personal visits and interactions, or
written comments provided on patient satisfaction surveys.
The grievance is then presented to the Patient Satisfaction
Committee. The committee maintains the responsibility
for providing a formal system by which patients and visitors may
express concerns and receive appropriate follow up and a
written response within seven (7) days. If the patient
filing the grievance is a current patient in the health system and
resolution of the grievance would impact such care, resolution
shall be made no later than 48 hours of receipt depending on the
nature of the concern.
If resolution does not occur to your satisfaction by hospital
representatives, complaints and grievances can be forwarded to:
PA Department of Health
Division of Acute and Ambulatory Care
P.O. Box 32, Health & Welfare Building
Harrisburg, PA 17108-0532
1-800-254-5164 Complaint Hotline
OR
Joint Commission on Accreditation of Healthcare Organizations
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
E-mail: complaint@jcaho.org
1-800-994-6610 Complaint Hotline
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